RETURNS / WARRANTIES
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Ordering / Cancellation
All of our holsters are built custom to your personal selection, because of this we cannot accept modifications or cancellations once your order has been placed. However, we do realize that people can make mistakes, and if you've made a big one – like ordering a left-handed holster instead of a right-handed - go ahead and send us an email. If your holster is still early enough in production, we'll do our very best to accommodate you.
We offer a limited lifetime warranty. If you feel your product is defective, broken, or does not fit correctly, please contact us. We may request photos or videos for further inspection. If it is determined defective or has damage that is covered under our warranty we will repair any piece necessary up to and including completely replacing your item. We don't warranty against cosmetic damage. Scratches are a part of normal wear and tear. We will not warranty against negligent use like leaving it in your car on a hot day. If the holster has been cut, reheated, or otherwise altered and/or sold by a third party that is not an authorized dealer, the warranty will be voided. The customer is responsible for the cost of shipping the holster to us and we will pay for the return shipping to the customer. In the event that you have received an item that is defective out of the box, we will cover all shipping costs necessary to replace the defective/incorrect item.
Holster return policy:
Please ensure that you have ordered the correct gun model, gun/light combo,
and holster style because all custom orders are final.
We accept returns for up to 30 days from the purchase date on
Quick Ship and Ready To Ship items only.
(non-custom items). All kydex products not on the
Quick Ship or Ready To Ship page are considered to be CUSTOM.
Returned items must be in new,
unused condition, and will be subject to a 5% restocking fee.
Returns are not accepted if this criteria is not met. Custom orders
are still eligible for warranty service.
Gun accessories return:
All electrical components and accessories (ie: optics, lights, gun belts) can be returned inside of 30 days as long as it is unopened and packaging is in original condition.
Customers are responsible for return shipping.
A 5% restocking fee will be required.
All manufactures warranties still apply
If you meet the above criteria please fill out the form below