RETURNS / WARRANTIES
Ordering / Cancellation
All of our holsters are built custom to your personal selection, because of this we cannot accept modifications or cancellations once your order has been placed. However, we do realize that people can make mistakes, and if you've made a big one – like ordering a left-handed holster instead of a right-handed - go ahead and send us an email. If your holster is still early enough in production, we'll do our very best to accommodate you.
If your holster becomes damaged or unusable within 1 year of purchase we will repair it or replace it at no cost to you. If the holster has been cut, reheated, or otherwise altered and/or sold by a third party that is not an authorized dealer, the warranty will be voided. The custom is responsible for the cost of shipping the holster to us and we will pay for the return shipping to the customer. In the event that you have received an item that is defective out of the box, we will cover all shipping costs necessary to replace the defective/incorrect item.
Please ensure that you have ordered the correct gun model, gun/light combo, and holster style because all custom orders are final.
We accept returns for up to 30 days from the purchase date on
Quick Ship and Ready To Ship items only.
(non-custom items). All kydex products not on the
Quick Ship or Ready To Ship page are considered to be CUSTOM.
Returned items must be in new,
unused condition, and will be subject to a 5% restocking fee.
Returns are not accepted if this criteria is not met. Custom orders
are still eligible for warranty service.
If you meet the above criteria please fill out the form below